Pug Necklace Gold

Store jewellery separately in a protective box or in a cool, dry place. This will protect your piece from humidity and prevent abrasion or scratching from contact with other jewellery.

Tarnish is a natural and very normal process that can occur with silver and plated jewellery over time. This can be accelerated by exposure to certain substances, skin acidity, storage conditions, humidity and water.

To ensure your jewellery continues to live its best life please follow the below:

1. Avoid liquids including water, salt water, chlorine, shampoo & conditioner, perfume, soap, make-up, fake tan, hairspray, cleaning products, lotions, oils and oxidising agents (like hair dye; peroxide).

2. Jewellery must be removed before any kind of exercise or sweat causing activities. Sweat can contain sodium, potassium, calcium, magnesium, fatty acids and much more and it can speed up tarnish.

3. Avoid extreme heat, direct sunlight or humid environments. These conditions can cause jewellery to tarnish rapidly.

4. Be mindful to not drop, knock, hit or come into repetitive contact with a hard surface can cause wear and damage to plating over time

Gently polish with a soft cloth. Don’t use any cleaning products as this can damage plating.

We offer a warranty of 3 months from purchase date.

We offer refunds for items that are faulty. We do not offer refunds for ‘change of mind.

We are happy to offer you an exchange on an item for another item that you would prefer! (This does not include earrings or customised pieces). We can offer this within 14 days of receiving your order or from the purchase date in store.

For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.