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Frequently Asked Questions
Our Materials
Ethically Sourced Sterling Silver
We use ethically sourced 925 sterling silver in all silver jewellery and as the base metal for all gold plated jewellery. Our silver jewellery is nickel-free and bears a 925 hallmark, guaranteeing both quality and authenticity.
Using only solid 925 silver also allows for our pieces to be easily re-plated and maintained so that they can be loved forever.
Are your products hypoallergenic?
Yes! Our products are nickel-free and hypoallergenic, making them safe for sensitive skin and ears.
Our Designs
All of our pieces are designed by Ariel with each design conveying a story and an intention to bring joy.
We donate a share of our profits to helping animals in need. Each animal collection contributes to a charity specific to that design.
Pug Collection
https://www.pugrescue.org.au/
Do you offer free shipping?
Yes! We offer free express shipping on all orders over $100.
How long will my order take to arrive?
Australia: Express shipping takes 2-5 business days.
International: Standard shipping takes 7-14 business days (depending on location).
Do you ship internationally?
Yes! We ship worldwide. Shipping times vary depending on your country.
What is your return policy?
We offer a 30-day satisfaction guarantee! If you're not happy with your purchase, you can return it for a full refund or exchange.
What if my jewellery arrives damaged?
We want you to love your purchase! If your jewellery arrives damaged, contact us at customerservice@ariellery.com within 48 hours of receiving your order, and we’ll replace it.