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Frequently Asked Questions
What materials are the pug earrings made of?
Our pug earrings are crafted from solid 925 silver and plated with either 18k gold or rhodium (silver). They also have an e-coating for extra protection against tarnishing.
Are your earrings hypoallergenic?
Yes! Our earrings are nickel-free and hypoallergenic, making them safe for sensitive ears.
Do you offer free shipping?
Yes! We offer free express shipping on all orders over $100.
How long will my order take to arrive?
Australia: Express shipping takes 2-5 business days.
International: Standard shipping takes 7-14 business days (depending on location).
Do you ship internationally?
Yes! We ship worldwide. Shipping times vary depending on your country.
What is your return policy?
We offer a 30-day satisfaction guarantee! If you're not happy with your purchase, you can return it for a full refund or exchange.
What if my jewelry arrives damaged?
We want you to love your purchase! If your jewelry arrives damaged, contact us at [your email] within 48 hours of receiving your order, and we’ll replace it.